Selected work

Problems we've helped solve

From MVPs built from scratch to global programmes with 60+ people. Here's a selection of platforms, data solutions and products we've led from idea to rollout.

Insurance & automotive · USA / Canada

Claims-to-repair platform for insurers and repair networks

  • Product engineering & MVP
  • Systems integration
  • Delivery management

Challenge

Insurers, repair shops and parts suppliers coordinated claims through disconnected steps, which made repairs slow and left no one with a clear view of each claim's status.

What we did

We built an end-to-end platform covering the full lifecycle: claim initiation, damage assessment, repair-or-replace decisions, approval, ordering parts through an integrated supplier, repair execution and final payment settlement. We gathered requirements across stakeholders, owned the backlog and led delivery, with real-time status tracking for every party.

  • MVP → scaleBuilt from scratch and scaled into a full claims-to-repair platform
  • AutomatedParts ordering and payment workflows
  • FasterProcessing time and coordination between insurers and service providers
Global customer experience provider

Global data platform & analytics

  • Data & analytics
  • Solution architecture
  • PMO / scaled agile

Challenge

Data from the company's applications was spread across systems, and every function built its own reporting with no shared definitions, quality standards or ownership.

What we did

We consolidated all application data into a single data lake. That meant setting up data quality foundations, data dictionaries and inbound/outbound flows, prioritising datasets for migration and cleansing, and setting up CI/CD. We delivered reporting for every function, enabled self-service analytics and introduced data governance and ownership. We led the programme as Solution Lead and PMO Lead under the Scaled Agile Framework.

  • Prototype → MVP → scaleFull-scale data platform delivered in 16 months
  • 50–65 people4 engineering & data science teams, 2 reporting teams and 3 vendors, coordinated under SAFe
  • Self-serviceReporting capabilities and data governance rolled out across the organisation
On-demand retail · USA and Europe

Supply chain single source of truth

  • Systems integration
  • Custom software
  • Delivery management

Challenge

Supplier data in the ERP, location data in the back office and product data in the PIM didn't connect, so supply chain, merchandising and buying teams lacked one reliable view of items, suppliers, locations and costs.

What we did

We built a central solution with a custom interface that manages item–supplier–location relationships and cost and pricing across all three systems. We mapped the current and target states, led UI/UX and the solution specification, wrote user stories and ran delivery governance as RTE and project manager.

  • On time & budgetDelivered within plan while absorbing ad-hoc requests
  • 2 more wavesOf enhancements commissioned in the following two quarters
  • AutomatedPurchasing, stock availability and location-specific processes
Industrial equipment manufacturer · USA

B2B customer self-service portal

  • Customer experience
  • Product discovery
  • Custom software

Challenge

A multi-brand manufacturer of industrial cutting systems, serving aerospace, automotive, energy, food and electronics customers, handled every customer request by email and phone across separate teams.

What we did

We mapped every customer interaction and journey, then designed and delivered one portal for system performance and downtime visibility, parts orders, service scheduling, training, configuration, leasing and rentals. We owned the roadmap, requirements and release planning together with the client's department heads and selected customers.

  • 1st placeVisitors' vote at a leading international industry trade show (2021)
  • 2× team & budgetCustomer feedback led the client to double the investment
  • One channelFor every customer interaction
International direct-selling retailer · EMEA

B2B2C social selling platform

  • E-commerce
  • CRM & segmentation
  • Programme management

Challenge

The client needed one online platform for both its sales force and its customers, to support the representative network while growing direct online sales.

What we did

We delivered a platform that gives representatives product and business resources plus tools to manage their organisations, and gives customers online ordering and a direct link to their representative. Segmentation drives incentives and cross- and up-sell promotions within defined KPIs and margins. We led development, change management, customer service, marketing, training and financial planning streams.

  • Double-digitGrowth in online customer revenue
  • +4pp / +15ppCustomer engagement and satisfaction
  • +8ppCustomer acquisition and retention
FMCG manufacturing · Central Europe, 14 markets

Group-wide cloud reporting platform

  • Data & analytics
  • Vendor selection
  • Business case

Challenge

Each country produced its own reports, and analysts spent a large share of their time gathering and aggregating data from production, logistics, marketing and sales systems.

What we did

We prototyped the solution and built the business case to secure funding. Then we led the assessment and selection of the platform, defined scope, budget and roadmap, assembled the team, and rolled out a central cloud data warehouse with training for users from country to group level.

  • 70%Of the company portfolio consolidated
  • Weekly → near real-timePerformance visibility
  • −50%Manual analyst effort on gathering and aggregating data
Sports technology start-up · Worldwide

Connected sports training device & mobile app

  • IoT
  • Mobile app
  • Product & go-to-market

Challenge

Turn a traditional training device into a connected product: measure an athlete's physical state and coach them with personalised plans.

What we did

We validated customer needs, built the value proposition and led development of the mobile app and user experience. The app combines force sensors with live feedback and training plans based on research with more than 2,000 athletes. We also prepared the launch and go-to-market strategy.

  • 3 national teamsBought devices and licences for all their athletes
  • < 3 monthsAfter product release

Could your project be next?

Tell us about the challenge and we'll show you how we'd approach it.

Get in touch